My Brand-New Computer Lacks The Basic Ability to Do Anything Wi-Fi Related?

So, I got a brand new PC, a tower to be exact, I loved it, and it was working for the longest time, around 2 weeks or so, all I had to do was delete the basic adware and data miners that are put on a basic windows OS copy, like Wild Tangent games. Now, this computer was pretty expensive, around $800, and so I get all my games from Steam on the computer, and I'm fine, playing Garry's Mod and TF2. I would also like to note that upon first getting the computer it refused to download Minecraft, I had to download the technic launcher and play vanilla through that. So, everything is fine, until one day we get a power surge, the computer to find but I have a limited Wi-Fi connection, I manage to make it not be limited but it does not work properly, it can't load webpages, play on game servers, Skype is unusable, etc. I've tried unplugging it while holding the power button or whatever that trick is, I've reset the modem numerous times, I've had my Dad come in and attempt to fix it (He was an IT guy until recently), but we can't seem to locate the problem. I've tried so many "solutions" but none work, I've flushed my DNS, uses googles DNS, nothing works. For reference: 64x OS, Windows 8.1, tell me if you need more info, and please help me make my expensive computer worth the money once again!

It seems odd that a tower PC would be using Wi-Fi? All of my tower PC's use a wired connection into the router, not a Wi-Fi connection. Are you sure it should be on Wi-Fi?

Is it connected to your router? Is it connected thru the router to the Internet? A power surge could easily blow the router.

My name is Todd and I work with Dell's Social Media Support team. You didn't mention which model of system you're using but I thought I'd see if I could help you anyway.

One thing I would recommend trying to do is to delete all your current wireless profiles in that system, then reboot the computer and let Windows rebuild your wireless connections. Sometimes, when a system crashes, those profiles get corrupted and rebuilding them helps resolve wireless issues.

Here is a link from Microsoft explaining how to delete profiles:

http://windows.microsoft.com/...k-profiles

See if that helps. If it doesn't, let us know and I'll see what else I can think of to help.

Todd

PS Many of the desktops today are sold with wireless cards in them. Lots of people are moving to Wi-Fi connections with the improved routers and wireless N cards out there.

Thanks for attempting to help me with my problem, I followed your link but it was to no avail, I tried both methods of deleting the wireless profiles by going into the PC Settings and Command Prompt, neither worked, although the with both methods Skype did pick up and became somewhat active, downloading a file that has been hanging for a few days, also meaning I can have a decent conversation with someone as it doesn't take five minutes to send a single message. The browser also picked up, but still barely usable, as for download speeds, starts at 120 Kbps (Nowhere near where it should be, and no one else is in the Wi-Fi as of now) and then drops to 0 Bps, kind of odd, but it's atleast a somewhat noticeable improvement. As for Steam and other game managing clients, downloading my previously purchased games is still a no-go. Shoot any other suggestions at me, you definitely seem more reliable than most of the sources I've gone to! (I could not comment due to large size)

Try getting an external USB Wi-Fi dongle. Or use Ethernet.

The power surge may have fried your Wi-Fi adapter in your computer. Try getting a usb Wi-Fi adapter and see if that will regain your computers ability to use the internet.