Shockbyte, a Minecraft server hosting company has been overcharging me, I noticed this a couple months ago, (I pay once a month) they make me pay my month and then suspend my services saying I did not pay this month forcing me to pay again in order to keep my services.
I told them I was being overcharged, here is what they said "After reviewing your incident here, we see that you are listed for an overpayment refund. We apologize that this is taking such a long time, I have prioritized this ticket for the billing manager. He will issue a refund as we had mentioned in your previous tickets."
It has been way over a month recently I decided to make a ticket they said they have been really busy but I do not believe them if they have time to say they are busy they could have refunded me… Can they legally ignore the overcharges and not refund me? Is there anything I can do?